Frequently Ask Questions / Answers
Frequently Ask Questions / Answers
Product Information and Selection:
- What brands of luxury watches and bags do you carry?
- We carry a curated selection of the most renowned luxury watches, Men’s and Ladies iconic Brand OUPINKE. Our inventory is constantly updated to offer you the latest and most sought-after pieces.
- Can I trust the authenticity of your products?
- Absolutely, authenticity is our top priority. We source our luxury items from reputable suppliers in China. Each item undergoes rigorous authentication procedures by our experts to ensure it meets the highest standards of quality and genuineness. All items come with a Money Back Guarantee, All Items come with a 1-year Warrantee on all moving parts.
- How do I determine the authenticity of a luxury item purchased from your store?
- We provide a certificate of authenticity with every purchase. If you have any doubts about the authenticity of your item, we recommend reaching out to our customer support team for verification.
- Do you offer warranty or guarantees on your products?
- Yes, we offer warranties on all items. All items come with a Money Back Guarantee, All Watches come with a 1-year Warrantee on all moving parts.
Frequently Ask Questions / Answers
Ordering and Payment:
- How can I place an order on your website?
- To place an order, simply browse our website, select the item you desire, and click the "Add to Cart" button. Follow the prompts to complete your order, including providing your shipping and payment information.
- What payment methods do you accept?
- We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
- Is it safe to use my credit card on your website?
- Yes, it is safe. We employ industry-standard encryption and security measures to protect your personal and payment information. Your data is kept secure and confidential.
- Can I cancel or modify an order after it has been placed?
- We strive to process orders promptly. If you wish to cancel or modify an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but it may not always be possible once the order has been shipped.
- What is your return and exchange policy?
- We have a comprehensive return and exchange policy. Please refer to our JDRP-Luxury Free Return/Refund and Exchange Policy Page for detailed information on how to initiate a return, as well as our terms and conditions.
Frequently Ask Questions / Answers
Shipping and Customer Support:
- What Company do you use to shipping.
- We use DHL EXPRESS WORLDWIDE as our main Shipping Company
- What are your shipping options and delivery times?
- We offer DHL EXPRESS WORLDWIDE as our Main shipper. We provide Free Shipping Worldwide on all our watches Delivery times may vary depending on your location.
- Do you offer international shipping?
- Yes, We offer DHL EXPRESS WORLDWIDE as our Main shipper and we offer Free Shipping Worldwide on all our watches Worldwide. Delivery times are around 7 to 10 days and may vary depending on your location.
- How can I track my order?
- Once your order is shipped, you will receive a DHL EXPRESS WORLDWIDE tracking number via email. You can use this tracking number to monitor the status and location of your shipment.
- What should I do if my order arrives damaged or is incorrect?
- We apologize for any inconvenience. Please contact our customer support team at Customer Support Email manager@jdrp-luxury.com or Customer Support Phone Number +61431551383. immediately and Our team will provide you with further instructions on how to proceed. We will work with you to resolve the issue and ensure your satisfaction.
- How can I contact your customer support team for further assistance?
- You can reach our customer support team through our Contact Us page or at Customer Support Email manager@jdrp-luxury.com or Customer Support Phone Number +61431551383. We are available to assist you with any questions or concerns you may have.
Links
Tourbillon Flying Dragon 3176 OUPINKE
Tourbillon Automatic 8001 OUPINKE
